We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of general commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We are looking for recent college graduate in Monterrey, Mexico who is driven by a desire to provide our customers with outstanding customer service. The key responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
What you'll do
Enable customers to implement and operate their SAP solutions efficiently
Collaborate closely with other SAP Lines of Business (LOBs) to ensure great customer service
Perform the root cause analysis of reported incidents
Participate in global projects around support processes, infrastructure requirements and quality assurance
Provide solutions to technical and functional issues impacting customers’ business processes and their ability to utilize SAP Ariba, SAP Business Network, or SAP Fieldglass applications
Provide consulting for customers on procedural issues and queries
Report errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions
Maintain personal broad knowledge of product area and deep component expertise
Provide ongoing and timely communication with customers, ensuring availability through different supported channels (phone, email, expert chat)
Provide weekend and evening shifts as scheduled when necessary
Maintains and follows personal development plan by leveraging formal training and knowledge plans including adheres to Key Performance Indicators (KPIs)
Find learning opportunities in daily tas
📌 Next Generation Support Engineer (México)
🏢 SAP..
📍 México