About the Role

We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

What you will do
- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Must haves
- 4+ years of experience
in Salesforce Development roles.




- Strong development skills using
Apex, LWC, and Flows
.
- Expertise in
Service Cloud, Salesforce integrations, and Omnichannel
.
- Hands-on experience with production Salesforce support and troubleshooting.
- Proven ability in operational/incident ownership, monitoring, and incident management.
- Upper-intermediate English level.

Nice to haves
- Experience with complex routing/orchestration.
- Data Integrations: Specifically integrating Salesforce → Snowflake.
- DFR-like experience and familiarity with other observability/monitoring platforms.
- AI/agentic Salesforce experience.

Perks
- Growth without limits:
build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation:
get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility:
work 100% remotely with adaptable ho

📌 Salesforce Developer (México)
🏢 Agileengine
📍 México