POSITION SUMMARY

Run sold room reports, verify room status, determine discrepant rooms,
prioritize room cleaning, and update status of departing guest rooms. Assist
Housekeeping management in managing daily activities. Act as a liaison to
coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve issues with discrepant rooms with the Front Desk. Prepare
and distribute room assignments to Housekeeping staff. Record, monitor, and
update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are
cleaned by the necessary time and assign rush rooms and rooms previously on the
‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company




standards; anticipate and address guests’ service needs; thank guests with
genuine appreciation. Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team to
reach common goals; listen and respond appropriately to the concerns of other
employees. Speak with others using clear and professional language; prepare and
review written documents accurately and completely. Enter and locate
work-related information using computers. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory

📌 Coordinador (a) Ama de Llaves (Playa del Carmen)
🏢 Marriott
📍 Playa del Carmen