AI Tool Support Engineer (Centro-Norte)

AI Tool Support Engineer (Centro-Norte)

10 sep
|
ThermoFisher Scientific
|
Centro-Norte

10 sep

ThermoFisher Scientific

Centro-Norte

Work Schedule
Standard Office Hours (40/wk)

Environmental Conditions
Office

How You Will Make an Impact
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a integral scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Description
Join our team at Thermo Fisher Scientific, where you'll help shape the future of scientific innovation. As a Developer III, you'll design, develop, and maintain critical applications and systems that enable our customers to make the world healthier, cleaner, and safer. You'll work with cross-functional teams to deliver robust technical solutions, from cloud-native applications to enterprise integrations. This role offers the opportunity to work with advanced technologies while making meaningful contributions to scientific advancement and healthcare innovation.

Enterprise developer tooling operations and user support

Own and resolve ServiceNow requests and escalations for approved developer platforms, source-control and collaboration services, CI/CD tools, AI-assisted development tools, organizations, projects, repositories, teams, and access groups.

Validate requests, identities, approvals, and entitlement prerequisites; apply least-privilege access; document actions; communicate status; and close the loop with requesters.

Troubleshoot SSO, authentication, membership, permissions,



project or repository access, integrations, and developer onboarding issues across global teams.

Identify recurring ticket patterns and replace manual handling with safe automation, templates, decision trees, or self-service workflows

Requirements

Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of professional software development experience

Preferred Fields of Study: Computer Science, Software Engineering, Information Technology, or related technical field

Relevant technical certifications a plus

Strong expertise in one or more major development platforms (Java/.NET/Python/JavaScript)

Advanced knowledge of cloud platforms and services (AWS/Azure)

Proficiency in database technologies and SQL

Experience with modern development frameworks and tools (React, Angular, Spring Boot)

Strong understanding of API design and microservices architecture

Expertise in DevOps practices and CI/CD pipelines

Experience with agile development methodologies

Strong analytical and problem-solving abilities

Excellent communication and collaboration skills

Experience guiding and supporting team members' professional development

Experience with version control systems and project management tools

Knowledge of software security best practices

Participation in on-call support rotation as needed

Strong documentation and technical writing skills

Ability to work independently while contributing to team objectives

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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📌 AI Tool Support Engineer (Centro-Norte)
🏢 ThermoFisher Scientific
📍 Centro-Norte

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