Description

Collections Specialist (Accounts Receivable, Outbound Calling & Payment Recovery) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, drive payment recovery, and protect company cash flow through consistent outbound collections efforts.

This is not a passive support role.

You will be responsible for:

- High-volume outbound collections calls
- Payment follow-ups
- Billing issue resolution
- CRM documentation
- Revenue recovery execution

This role is best suited for someone who is:

- Persistent
- Confident on calls
- Organized under pressure
- Comfortable making 100+ outbound calls daily

If you thrive in fast-paced, target-driven environments and follow through until issues are fully resolved, this role is a strong fit.

What You’ll Own

Collections & Payment Recovery (Core Focus)

- Make 100+ outbound calls daily to customers with overdue balances
- Follow up consistently via:
- Phone
- Email

- Secure:

- Payments
- Payment commitments
- Resolution timelines

- Navigate gatekeepers and reach decision-makers
- Handle objections professionally while driving conversations toward resolution

Billing Issue Investigation & Resolution

- Investigate:
- Billing discrepancies
- Invoice disputes
- Payment delays

- Identify root causes impacting collections
- Coordinate internally to resolve issues efficiently
- Ensure unresolved accounts are actively managed and followed up on

CRM Management & Documentation

- Maintain accurate records in:
- Salesforce
- CRM systems

- Log:

- Calls
- Emails
- Payment commitments
- Case updates




- Follow-up timelines

- Ensure all accounts remain organized and actively tracked

Customer Communication

- Communicate professionally and confidently with customers
- Balance:
- Firmness in collections
- Strong customer experience

- Provide updates on:

- Payment status
- Case resolution progress

- Maintain clear and professional communication at all times

Process Improvement & Reporting

- Identify recurring issues impacting collections performance
- Share insights to improve:
- Recovery rates
- Internal workflows
- Billing accuracy

- Maintain consistent activity reporting and follow-up discipline

What Makes You a Strong Fit

- You are persistent and disciplined with follow-ups
- You are comfortable handling difficult conversations professionally
- You thrive in high-volume outbound environments
- You take ownership of results and collections performance
- You stay organized while managing multiple accounts simultaneously

Required Experience & Skills

- Experience in:
- Collections
- Accounts receivable
- High-volume outbound calling

- Comfortable making 100+ outbound calls daily
- Strong objection-handling and negotiation skills
- Experience with:

- Salesforce
- CRM systems

- Strong written and verbal English communication
- High attention to detail and documentation accuracy





Nice to Have

- Experience in structured collections environments
- Exposure to:
- Billing support
- AR operations
- Customer account management

- Experience improving:

- Collection workflows
- Recovery processes
- Payment tracking systems

What a Typical Day Looks Like

- Make outbound collections calls and send payment follow-ups
- Investigate overdue accounts and billing issues
- Update CRM records and payment notes
- Coordinate internally to resolve disputes
- Follow up on payment commitments
- Track collection performance and aging accounts

In short:
You help protect revenue by ensuring overdue balances are actively managed, resolved, and collected efficiently.

Key Metrics (KPIs)

- 100+ outbound calls completed daily
- Payments collected and accounts resolved
- Reduction in aging receivables
- Follow-up consistency and response time
- CRM accuracy and documentation quality

Why This Role Stands Out

- Direct impact on company cash flow and revenue protection
- Clear performance-driven environment
- Structured workflows and measurable KPIs
- High ownership and accountability
- Opportunity to grow into:
- AR Operations
- Revenue Operations
- Senior Collections / Billing roles

Interview Process

- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding

Apply Now

If you:

- Are confident making high-volume outbound calls
- Know how to handle collections professionally
- Follow through until payment issues are resolved
- Thrive in execution-focused environments

This role is a strong fit for driven collections and receivables professionals.

📌 Collections Specialist (México)
🏢 Empresa líder
📍 México