JHands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,

metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).

- Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side

JavaScript modules and third-party libraries.
- Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize

development efficiency, code generation, and workflow automation.
- Hands on experience with incident management, problem management, change management, knowledge

management, service catalog, service level management (SLM), workflows and email notifications
- Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs

in ServiceNow
- Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system

clone, upgrades in ServiceNow
- Hands on experience on development of custom scoped applications
- Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools
- Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration
- Hands on experience on working with Rest API’s
- A fair understanding of MID Server Configuration, CMDB, discovery and asset management
- Good knowledge and experience on debugging,



troubleshooting mechanisms in ServiceNow
- Demonstrated success at delivery of assignments with tight deadline.
- Ability to work independently, but strong team player with experience of working as part of a general team.
- Self-starter mind set with the ability to share ideas, identify and drive opportunities.
- Strong problem analysis skills to include the use of mathematical concepts to validate results
- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of

information with an attention to detail
- Clear and concise communication with superior written and verbal communication skills.
- Manage and prioritize work effectively with minimal supervision
- Must have good verbal and written communication skills with ability to articulate the technical and

functional aspects of the problem to senior stakeholders.
- Coordinate and solve complex technical data and transformation issues.
- Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
- Answer “how to” technical and application configuration questions.
- Develop, maintain, and execute reports to ensure system operation meets performance targets.
- Create and maintain system design and operations documentation

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📌 ServiceNow Developer (Guadalajara)
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📍 Guadalajara