BIRGER. covers 9 territories in the Indian Ocean Islands (IOI) and East Africa. Our 3 core services, Technology-Security-Resiliency, leverage on our cumulated know-how and experience gained since 1953.We are recruiting NOC Operators to work in our Network Operations Centre (NOC). The idóneo candidates should have real interests in working in Technology.Duties And ResponsibilitiesAttend all stakeholders’ requests by any means of communication recommended by BIRGER.Support and assist all Business Units involved with NOC.Follow-up on planned interventions with all stakeholders.Plan and assign interventions to technicians.Follow-up on all incidents until resolution.Log all incidents on our NOC platform.Draft incident reports as and when required.Communicate with all relevant stakeholders to resolve technical issues.Make outbound calls to relevant stakeholders for incident resolution while ensuring customer loyalty.Maintain stakeholders’ database up-to-date.Attend training as and when required.EXPERIENCE | SKILLS | QUALIFICATIONS:At least One year of experience in IT/ Contact Centre environmentIT Certifications will be an advantageSoft skills in communication is a MUSTWillingness to learn new technologies and the ability to practically apply the associated principles and practicesAble to work on shift system if requiredExcellent interpersonal, verbal and written (English and French) communication skillsPositive attitude and excellent team spirit#J-18808-Ljbffr