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Requisition ID: 35799

Primary Purpose:

The HR Inquiries Administrator (HRIA) receives and resolves HR cases/tickets and completes the required actions.

This customer-service focused role is primarily responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics including SLA to deliver service excellence.

What You Will Do: Deliver exceptional customer experience, problem-solving with strong discernment and be able to thrive in a fast-paced environment.

Deliver consistent results with a customer centric mindset, and a commitment to service delivery excellence.

Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.

Assist in monitoring team members' cases contributing to peer quality review process, utilizing tools like Service Now.

Assist in member's case queues,



helping ensure cases are evenly distributed and handled in a timely manner.

Respond to associate inquiries, providing clear and accurate information in a professional manner.

Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.

What You Will Need:

Bachelor's degree or equivalent, preferably in HR, and/or Business

1+ years previous experience in a HR Shared Service, Call Centre, Service Environment

Familiarity with HR systems (HRIS) and shared services HR technology

Ability to navigate with proficiency and deliver high-quality customer service

Ability to handle and maintain confidential & sensitive data

Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization #J-18808-Ljbffr

Required Skill Profession

Other General

📌 Hr inquiries administrator (Ciudad de México)
🏢 Univar
📍 Ciudad de México