Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities The Telecom Analyst is responsible for supporting the management and optimization of telecommunications services by ensuring accurate invoice processing, billing validation, inventory control, vendor coordination, and operational reporting.

This role ensures visibility and control over telecom expenses, supports business continuity, and enables cost optimization through accurate data management, issue resolution, and effective collaboration with internal teams and external stakeholders.

The Telecom Analyst will work closely with Finance, Procurement, Delivery teams, vendors, and business stakeholders to ensure telecom services and expenses are accurately managed and aligned with operational requirements.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

- Experience in telecommunications billing operations, including Wireless and Wireline services.

- Experience with invoice validation, reconciliation, tracking,



and dispute resolution.

- Experience managing telecom inventory, including account, service, and asset validation.

- Hands-on experience with SAP, Microsoft Excel, and Telecom Expense Management (TEM) platforms, preferably Tangoe or similar tools.

- Strong analytical skills with the ability to analyze large volumes of billing and inventory data, identify discrepancies, and determine root causes.

- Experience managing Non-PO invoices and coordinating invoice-related activities with Finance, Procurement, vendors, and internal stakeholders.

- Experience preparing and maintaining operational reports, dashboards, trackers, and KPI/SLA metrics.

- Strong follow-up and issue-resolution skills, with the ability to manage multiple priorities and meet established deadlines.

- Experience supporting process transitions, data migrations, knowledge transfers, and operational handovers.

- Ability to document processes, identify improvement opportunities, and contribute to process standardization and automation initiatives.

- Strong stakeholder management and communication skills, including experience working with general teams and international clients.

- Advanced English proficiency, both written and verbal,



required for daily communication with international clients, vendors, and stakeholders.

Preferred Technical And Professional Experience

- Experience in telecommunications billing operations, including Wireless and Wireline services.

- Experience with invoice validation, reconciliation, tracking, and dispute resolution.

- Experience managing telecom inventory, including account, service, and asset validation.

- Hands-on experience with SAP, Microsoft Excel, and Telecom Expense Management (TEM) platforms, preferably Tangoe or similar tools.

- Strong analytical skills with the ability to analyze large volumes of billing and inventory data, identify discrepancies, and determine root causes.

- Experience managing Non-PO invoices and coordinating invoice-related activities with Finance, Procurement, vendors, and internal stakeholders.

- Experience preparing and maintaining operational reports, dashboards, trackers, and KPI/SLA metrics.

- Strong follow-up and issue-resolution skills, with the ability to manage multiple priorities and meet established deadlines.

- Experience supporting process transitions, data migrations, knowledge transfers, and operational handovers.

- Ability to document processes, identify improvement opportunities, and contribute to process standardization and automation initiatives.

- Strong stakeholder management and communication skills, including experience working with global teams and international clients.

- Advanced English proficiency, both written and verbal, required for daily communication with international clients, vendors, and stakeholders.

📌 Accounts Payable Analyst (Guadalajara)
🏢 IBM
📍 Guadalajara