Case Management Team Lead / Operations Manager Drive Performance. Guadalajara, Jalisco, México On-Site Full-Time As our Case Management Team Lead/Operations Manager, you will oversee the daily operations of our Case Management department and mentor the next generation of Case Managers. Your leadership will directly influence team performance, settlement velocity, client satisfaction, and the organization's continued growth.

Leadership performance bonus opportunities Professional leadership development and ongoing training Collaborative, high-performance work environment Modern office located in Guadalajara's premier financial district Deliver structured onboarding and training programs for new team members. Coach employees through regular feedback, performance conversations, and professional development. Operations & Workflow Management Continuously evaluate workflows and implement process improvements that increase productivity and quality.

Performance Management

Track team performance using operational metrics and key performance indicators. Analyze production data, identify trends, and implement improvement strategies.



Hold team members accountable for productivity, quality, and client service standards. Support leadership with operational reporting and performance insights.

Client

Escalation & Quality Assurance Conduct quality reviews to maintain operational consistency and compliance.

Individual Case Management

Lead by example through exceptional case management practices. Ensure cases progress efficiently toward successful resolution while maintaining quality standards. 3–5 years of leadership experience within legal operations, case management, insurance claims, or similar client-service environments. Proven experience managing teams in a fast-paced, performance-driven environment.

Strong operational leadership and workflow management skills. Professional proficiency in English and Spanish. Data-informed decision makers Our success is driven by talented professionals across legal, client services, business operations, and marketing who work together to deliver exceptional results.

📌 Case Manager Team Lead (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara