Company Description Expeditors is a global leader in logistics, providing seamless supply chain solutions to meet the complex demands of international trade. Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. Is punctual and can be relied on for planning purposes. Provides relevant and timely information to co-workers, customers and service providers.

Culture

Exhibits and promotes the company's 10 cultural attributes: Personal Growth and Development Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.

Monitors exception reports for quick data integrity resolution.



Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Air Export Files and reporting Use Tree View on daily basis Ensure arrival notices are communicated to overseas and customers Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the DLSOPs Meet KPI standards in accordance with the Company's procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary. Meets company standards of 52 hours training per year per employee. Complete mandatory training when required Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: Expeditors training and company policies. Expeditors services, systems and procedures IATA Certification (preferred) Good computer skills (Excel, Word). Fluent in English.

Behaviours: Adhere to the company's 10 cultural attributes: TRAINING AND QUALIFICATIONS: Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership training Education and Experience: 6 months to 1 year related experience and/or training; Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Confiable de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

📌 Guadalajara | Air Export Customer Service Representative - Ejecutivo de Servicio al Cliente en Expor
🏢 Expeditors
📍 Guadalajara