Job Title: Application Support Engineer (Java / AMT Alpha Middle Tier)

Location

Remote / Hybrid

Job Summary

We are seeking an experienced Application Support Engineer with strong expertise in Java application support, middleware technologies, and enterprise prescription processing platforms. The adecuado candidate will provide Level 2/Level 3 production support for critical pharmacy and healthcare systems within the AMT (Alpha Middle Tier) ecosystem.

This role requires deep technical troubleshooting capabilities across Java-based applications, middleware components, messaging services, workflow systems, and enterprise integrations. The candidate will be responsible for ensuring the stability, availability, and performance of mission-critical applications supporting prescription intake, routing, imaging, workflow management, and fulfillment processes.

The successful candidate must be able to perform end-to-end transaction tracing, identify application failures, analyze workflow bottlenecks, validate message movement across IBM MQ, and support business-critical pharmacy operations.

Key Responsibilities

Production Application Support

- Provide L2/L3 support for Java-based enterprise applications in production environments.
- Diagnose and resolve application, middleware, workflow, and integration issues.
- Perform JVM analysis and troubleshooting including memory leaks, thread dumps, heap dumps, and garbage collection review.
- Support WebSphere Application Server environments and application deployments.
- Monitor system health, investigate incidents, and perform root cause analysis.
- Participate in on-call support rotations and critical incident management.

Enterprise Middleware & Messaging Support
- Troubleshoot IBM MQ queues, channels, and message flows.
- Validate message transmission between upstream and downstream systems.
- Investigate message failures, delays, and routing issues.
- Support DataPower integrations and service communication troubleshooting.
- Ensure successful processing across distributed application environments.

Database & Backend Support
- Analyze Oracle SQL queries and stored procedures.




- Support SQL Server databases and workflow metadata repositories.
- Review DB2 and Mainframe integration points for transaction processing issues.
- Perform data validation, troubleshooting, and reconciliation activities.
- Execute SQL scripts and support data correction efforts when required.

Workflow & Imaging Support
- Support FileNet P8 workflow and enterprise content management solutions.
- Troubleshoot workflow exceptions and routing failures.
- Validate image creation, storage, and retrieval processes.
- Support EIS imaging services and document lifecycle management.
- Ensure successful work order creation and image association across business workflows.

Server & Infrastructure Support
- Support Linux and Windows server environments.
- Analyze application logs, operating system logs, and middleware logs.
- Monitor application performance and availability.
- Support deployment activities and environment maintenance.
- Coordinate with infrastructure, database, and network teams for issue resolution.

End-to-End Business Process Support Serve as a subject matter expert for prescription intake and fulfillment workflows by tracing transactions across:
- POC / eRx
- Fax / FMT
- Phone Intake
- Specialty Applications
- OWLb / ALB
- AIA / AIBS
- ADC
- WFCO
- RUA
- AAG
- Contact Agent
- TMW
- OE / eView
- EIS / FileNet
- NRx / Mainframe

Responsibilities include:
- Determining where a prescription is currently located within the processing workflow.
- Identifying which application last updated or processed the transaction.
- Verifying IBM MQ message movement and successful downstream delivery.
- Confirming work order creation and associated image generation.
- Validating image delivery into EIS/FileNet repositories.




- Ensuring workflow completion and successful handoff to TMW for fulfillment.
- Collaborating with business and development teams to resolve processing failures.

Required Technical Skills

Primary Skills

- Java Application Support
- JVM Troubleshooting
- IBM WebSphere Application Server
- Oracle SQL
- Oracle Stored Procedures
- IBM MQ
- Linux Administration
- Windows Server Support
- Workflow Management Systems
- FileNet P8
- SQL Server
- EIS Imaging
- IBM DataPower
- DB2
- Mainframe Integration Support
- Basic .NET Application Support
- IIS Administration

Operational Knowledge Required
- Alpha Middle Tier (AMT)
- Prescription Intake Processing
- Electronic Prescription (eRx)
- Pharmacy Operations Support
- Healthcare Workflow Platforms
- Enterprise Messaging Architecture
- Workflow Routing and Fulfillment Processes
- Incident Management
- ServiceNow or Similar Ticketing Platforms
- Root Cause Analysis (RCA)
- Production Monitoring Tools

Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience supporting enterprise Java applications in production environments.
- Strong troubleshooting experience within WebSphere and Java middleware environments.
- Hands-on experience with Oracle SQL, stored procedures, and database analysis.
- Experience supporting IBM MQ messaging infrastructure.
- Working knowledge of Linux and Windows operating systems.
- Experience with workflow platforms and FileNet P8.
- Understanding of enterprise integration architecture and distributed systems.
- Excellent analytical, communication, and problem-solving skills.

Preferred Qualifications
- Experience in Pharmacy Benefit Management (PBM), Healthcare, or Prescription Processing environments.
- Knowledge of NRx/Mainframe processing.
- Familiarity with DataPower services and API integrations.
- Exposure to DevOps and application monitoring tools.
- Experience supporting high-volume, mission-critical transaction systems.
- ITIL Foundation Certification or equivalent operational support experience.

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