: Product Owner (Migration)

Duration: Long-term

Location: México, 100% remote

Budget: $3,700 USD as contractor

Role Overview

We are seeking an experienced Product Owner (PO) to lead the migration from Veeva CRM to Salesforce Life Sciences Cloud (LSC). This role will drive product strategy, backlog execution, and stakeholder alignment to deliver a seamless, compliant, and business-value-driven CRM transformation across Patient Services functions.

Key Responsibilities

Product Ownership & Strategy

· Define and own the product vision, roadmap, and backlog for the CRM migration program

· Translate business needs into clear user stories, acceptance criteria, and prioritized backlog

· Align CRM capabilities with commercial excellence, omnichannel engagement, and customer experience goals

Migration & Transformation Delivery

· Lead functional design and migration from Veeva CRM to Salesforce Life Sciences Cloud

· Ensure data migration integrity, including HCP/HCO master data, interactions, and consent management

· Support process harmonization and standardization across regions and brands

Stakeholder Management

· Collaborate with Sales, Marketing, Medical Affairs, Patient Services, Compliance, and IT stakeholders

· Act as the primary interface between business and delivery teams (Dev, QA, Data, Integration)

· Drive decision-making forums, backlog grooming, sprint planning, and demos

Agile Execution





· Own Agile ceremonies: sprint planning, backlog refinement, reviews, retrospectives

· Ensure timely delivery of high-quality increments aligned with business priorities

· Continuously optimize backlog based on business value and feedback loops

Compliance & Regulatory Alignment

· Ensure CRM solution adheres to pharma compliance requirements (e.g., promotional guidelines, consent, transparency reporting)

· Collaborate with Legal/Compliance to embed auditability and regulatory controls

Integration & Ecosystem Enablement

· Drive integration with key platforms such as:

- Marketing automation (SFMC / Adobe)
- Data platforms (MDM, CDP, Data Lake)
- Patient Services / HUB systems

· Support omnichannel engagement enablement and analytics integration

Required Qualifications

- 8–12+ years of experience in Product Ownership / Business Analysis / CRM transformation
- Strong experience in Veeva CRM and Salesforce (preferably Life Sciences Cloud or Service Cloud)
- Proven track record in CRM migration or large-scale digital transformation in pharmaceuticals or life sciences
- Deep understanding of:
- HCP engagement models
- Field force operations
- Pharma compliance & regulatory requirements
- Hands-on experience with Agile/Scrum delivery models
- Strong stakeholder management and executive communication skills

📌 Product Owner - CRM Migration | Pharma (México)
🏢 Greymatter Innovationz
📍 México