Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role Summary

We are seeking an experienced Product Owner - Salesforce CRM to own and prioritize the SW CRM backlog across initiatives such as renewals, entitlements, master data, forecasting, order management, and integrations. You will translate roadmap priorities into user stories, manage Agile delivery, and collaborate with business and technical teams to deliver scalable Salesforce solutions.

Key Responsibilities

- Own and prioritize the Salesforce CRM backlog.
- Create user stories, acceptance criteria, and sprint-ready requirements.
- Lead backlog refinement and participate in Agile ceremonies.
- Partner with Product Managers, Architects, and Delivery teams.
- Gather and prioritize requirements from business stakeholders.
- Validate delivered functionality and support production releases.
- Drive process improvements, platform adoption, and user engagement.
- Support data governance, integrations, and compliance initiatives.

Your Profile

- 9 years of Product Owner or Salesforce CRM product experience.
- Strong Agile/Scrum experience in enterprise SaaS environments.
- Deep Salesforce expertise: Sales Cloud, Service Cloud, Flows, Configuration, and Data Model.
- Experience with Funnel Management,



Forecasting, Renewals, Entitlements, and Master Data.
- Proven backlog management and user story writing skills.
- Strong communication and stakeholder management experience.
- Experience working with integral teams.

Mandatory Skills

- Salesforce CRM
- Sales Cloud
- Service Cloud
- Product Ownership
- Agile / Scrum
- Backlog Management
- User Stories & Acceptance Criteria
- Salesforce Flows
- Stakeholder Management
- Data Governance

Nice to Have

- CSPO or SAFe PO/PM Certification
- Salesforce Certifications
- Fortune 100 or Enterprise Technology experience
- Knowledge of Renewals, Entitlements, and Order Management domains

What you’ll love

Growth and Learning at Every Step Access continuous learning through internal academies, certifications, and mentorship. Explore career mobility across roles, industries, and geographies. Be part of a “school of excellence” where your skills resonate beyond the company.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.

We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

📌 Product Owner (Guadalajara)
🏢 Capgemini
📍 Guadalajara