The Role We're looking for aTechnical Support Specialistto provide frontlineclinical and technical supportfor a fast-growing dental SaaS platform.
In this role, you'll be the first point of contact for customers—handling live inquiries, troubleshooting system workflows, documenting cases, and escalating clinical or technical risks when required.
This role blendscustomer support, technical problem-solving, and basic clinical awareness , making it adecuado for someone comfortable supporting healthcare professionals in a SaaS environment.Key Responsibilities: Serve asfrontline CX supportfor dental professionals via chat, email, and ticketing systems Handlelive customer inquirieswith professionalism and empathy Troubleshoot platform issues, workflows, and common technical challenges Guide users through dental SaaS workflows and best practices Accuratelydocument cases and resolutionsin the ticketing system Identify and escalateclinical risks or sensitive casesto appropriate teams Collaborate with clinical, technical, and product teams to resolve complex issues Maintain strong service quality aligned withpremium CX expectations Follow healthcare data privacy and compliance standardsQualifications: 1+ year experiencein Customer Experience, Technical Support, or similar role Experience supportingSaaS platformsor digital tools Strong troubleshooting and problem-solving skills Experience handling tickets and using CRM/helpdesk systems Native or near-native CX communication skills(verbal and written) Comfortable working with structured workflows and technical processes Ability to assess urgency and escalate issues appropriatelyNice to Have: Background inhealthcare, dental,



or clinical support Experience supporting dentists or healthcare professionals Familiarity with HIPAA or healthcare data handling standards Prior exposure to clinical escalation processesKey Skills & Competencies Customer-first mindset with high attention to detail Clear and confident communication Technical aptitude and curiosity Ability to multitask in a live support environment Calm, professional judgment when handling sensitive or clinical cases Company Culture Is At Our CoreCore values give our work intention and our culture its edge.
They're the standards we hold for ourselves, our partners, and each other.Care for others:Empathy is a key driver.
When people thrive, so does the mission.Embrace growth:Curiosity fuels progress.
Take bold risks, sharpen your edge, go forward.Manifest trust:Trust is our currency.
Earn it daily, protect it fiercely, and let it fuel what's next.Take ownership:Bold choices with integrity at the core—that's how impact lasts.Be humble:Humility opens the door to better ideas.
Hear others, lift others, keep learning.Crescendois proud to be an equal-opportunity workplace.
We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.If you require assistance or accommodations to participate in the job application or interview process, please contact .
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📌 Technical Support Specialist Healthcare / Dental (Mx) (Durango)
🏢 Crescendo.ai
📍 Durango