**Position:** Client Success Manager - Cold Email & Lead Generation**Type:** Full-Time Remote | Working Hours: Versátil with U.S. client meetings**Location:** Colombia, Mexico, Brazil**About This Opportunity:**Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns.
Drive measurable results for ***** active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.
**What You'll Do:**Serve as primary point of contact for ***** active cold email and lead generation clientsLead regular client check-ins, manage expectations, and handle ongoing campaign requestsDiagnose and resolve underperforming cold email campaigns to improve resultsTroubleshoot deliverability issues, list quality problems, and optimize low-converting copyQuality-check campaigns before launch to ensure readiness and performance standardsProactively identify risks early and prevent client churn through excellent relationship managementBuild and refine delivery documentation, playbooks, and processes as the business scalesTrack client health metrics, SLAs, and delivery standards for continuous improvementCollaborate with development team on technical issues and outreach team on executionReport on client health, campaign performance, and delivery metrics to leadership**What You Bring:**Experience in client delivery, account management, or operations within growing companiesBackground in cold email agencies, lead generation,



or similar high-velocity environmentsHands-on expertise in cold email strategy, copywriting, deliverability, and inbox placementAbility to personally write copy and troubleshoot campaigns when technical issues ariseStrong problem-solving skills and comfort working with evolving systems and processesTechnical understanding of APIs, automations, and data flows without heavy engineering supportDaily practical use of AI tools for operational work and campaign optimizationExcellent communication skills with ability to manage executive-level client relationshipsExperience operating in startup environments with high ownership and fluid responsibilitiesStrong focus on execution, measurable impact, and results-driven outcomes**Key Success Metrics:**Client retention rates and churn reduction across portfolioCampaign performance improvements and deliverability optimization resultsClient satisfaction scores and relationship health maintenanceDelivery consistency and SLA adherence across all client accountsOverall impact on client results and business growth**Why You'll Love This Role:**Own complete client relationships with direct impact on business successWork with cutting-edge cold email and lead generation technologiesHigh autonomy and ownership in fast-growing startup environmentDirect collaboration with founders and leadership teamRemote flexibility with established client success processes**Ready to drive client success?
** Apply now with your account management experience examples.
#ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #Colombia

📌 Client Success Manager (Durango)
🏢 Pavago
📍 Durango