Remote
We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.
We are seeking a VA Success Manager to own the post-placement relationship with our virtual assistants once they've landed a role with a client. This role is the bridge between our VAs and the clients they support — making sure performance stays high, issues get caught early, and placements last.
Salary
: Top-of-market salary paid in USD
Type
: Full-time
Key Responsibilities
Run regular check-ins with placed VAs to track performance, workload, and blockers
Manage a portfolio of active placements and keep records up to date
Monitor performance signals and flag risks before they turn into churn
Gather and verify feedback from both VAs and clients
Coach VAs on expectations, communication, and delivery standards
Escalate serious performance or relationship issues to the ops team with clear context
Own the support inbox and respond to VA questions promptly
Candidate Profile




Fluent in English, both written and spoken
2+ years in account management, customer success, or client-facing operations
Has managed multiple accounts or relationships at once without dropping any
Strong people skills — able to build trust quickly and have direct conversations when needed
Good judgment: can read between the lines and tell when something isn't adding up
Organized, proactive, and comfortable following up until things are closed
Comfortable with Google Workspace, Slack, Notion, and other collaboration tools
Able to coordinate with US working hours
Why This Role
Earn in USD while gaining remote international experience
Own a full portfolio of relationships with real impact on retention
Gain exposure to international startup operations and offshore team management

📌 Customer Success Manager (México)
🏢 Founders Arm
📍 México