About the Role

We're looking for a highly organized and customer-focused Contractor Care Administrative Assistant to support contractors throughout their placement.

You'll be responsible for onboarding, ongoing follow-up, administrative support, and payroll-related queries, acting as a key point of contact for contractors and coordinating with internal teams and external vendors when needed.

What You'll Do

- Support contractor onboarding and offboarding processes.
- Conduct check-ins during the first days and throughout the contractor's placement.
- Be a point of contact for questions regarding payroll, timesheets, schedules, documentation, and general processes.
- Follow up on outstanding documents, timesheets, and administrative tasks.
- Coordinate extension and termination communications.
- Maintain accurate contractor records and documentation.
- Coordinate with internal teams and external vendors when required.
- Identify and escalate concerns or issues to the appropriate team.




- Provide ongoing support and ensure contractors have a positive experience throughout their placement.

What We're Looking For

- Experience in HR, onboarding, administration, payroll support, staffing, recruitment, customer service, or a related field.
- Excellent spoken and written English.
- Strong organization, attention to detail, and follow-up skills.
- Comfortable communicating with people by phone and email.
- Experience managing multiple people, requests, and deadlines simultaneously.
- Comfortable working with CRM and administrative systems.
- Proactive, reliable, and customer-focused.
- Ability to handle confidential information professionally.
- Comfortable working independently and collaborating with different teams.

A background as an HR Assistant, HR Coordinator, HR Generalist, Onboarding Specialist, or HR Administrator is a strong plus.

📌 Contractor Care Administrative Assistant (Ciudad de México)
🏢 Human Quality
📍 Ciudad de México