We are looking for an experienced Aftersales Technical & Operational Training Supervisor to lead the development and execution of training programs across our dealer network for Zeekr (BEV) and Lynk & Co (PHEV/MHEV) brands.

This role combines technical training, aftersales operations, and dealer capability development , ensuring technicians, service teams, warranty staff, and parts personnel achieve high standards in technical expertise, operational excellence, safety compliance, and customer satisfaction.

The position serves as a key link between local operations and China HQ, supporting the rollout of new technologies, training standards, and aftersales best practices.

Key Responsibilities
- Design, localize, and deliver technical and operational training programs for dealer and field teams.
- Train personnel on EV, hybrid, and conventional powertrain systems, including diagnostics, repair methodologies, and OEM tools.
- Lead certification programs for technicians across different competency levels.
- Ensure compliance with high-voltage safety standards,



workshop readiness requirements, and repair authorization processes.
- Deliver training on warranty administration, parts operations, and dealership service processes.
- Collaborate closely with China HQ training and technical support teams to align local standards with integral requirements.
- Identify recurring field issues and escalate technical trends, warranty challenges, and network capability gaps.
- Monitor dealer performance through training and aftersales KPIs, including certification coverage, warranty performance, and Fix-Right-First-Time metrics.
- Manage LMS platforms, webinars, e-learning content, and knowledge-sharing initiatives across the network.

Qualifications
- Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Mechatronics, Electrical Engineering, or a related field.
- 5+ years of experience in automotive technical training, aftersales operations, field service engineering

📌 Technical Training Supervisor (México)
🏢 ZEEKR México
📍 México