Remote
We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.
We are seeking a VA Success Manager to own the post-placement relationship with our virtual assistants once they've landed a role with a client. This role is the bridge between our VAs and the clients they support — making sure performance stays high, issues get caught early, and placements last.
Salary: Top-of-market salary paid in USD
Type: Full-time
Key Responsibilities
- Run regular check-ins with placed VAs to track performance, workload, and blockers
- Manage a portfolio of active placements and keep records up to date
- Monitor performance signals and flag risks before they turn into churn
- Gather and verify feedback from both VAs and clients
- Coach VAs on expectations, communication, and delivery standards
- Escalate serious performance or relationship issues to the ops team with clear context
- Own the support inbox and respond to VA questions promptly

Candidate Profile




- Fluent in English, both written and spoken
- 2+ years in account management, customer success, or client-facing operations
- Has managed multiple accounts or relationships at once without dropping any
- Strong people skills — able to build trust quickly and have direct conversations when needed
- Good judgment: can read between the lines and tell when something isn't adding up
- Organized, proactive, and comfortable following up until things are closed
- Comfortable with Google Workspace, Slack, Notion, and other collaboration tools
- Able to coordinate with US working hours

Why This Role
- Earn in USD while gaining remote international experience
- Own a full portfolio of relationships with real impact on retention
- Gain exposure to international startup operations and offshore team management

📌 Customer Success Manager (México)
🏢 Founders Arm
📍 México