Job DetailsJob Location: Mexico Location - Guadalajara, JA 44610Position Type: Full TimeSalary Range: $26,000.00 Salary/monthPosition Summary The Workforce Forecasting & Scheduling Analyst is responsible for analyzing historical trends, call arrival patterns and operational metrics to develop accurate forecasts and staffing plans for Las Vegas (LAS) and Guadalajara (GDL). This role is critical in balancing staffing level with forecasted demand while actively tracking agent compliance using various systems. In addition, the analyst must support business needs by creating and maintaining agent schedules, adjusting coverage based on projected demand, and coordinating schedule changes, swaps and time-off requests. The analyst works closely with Real-Time Analysts and other Workforce team members to identify staffing risks, support operational coverage and provide visibility into future Workforce needs. Essential Functions Analyze historical call volume, arrival patterns, workload trends and other relevant operational metrics to identify demand patterns and forecasting opportunities.



Develop and maintain workload forecasts at the interval, daily, weekly and monthly levels based on historical performance, seasonality, business trends and expected changes in demand. Develop staffing and Workforce plans that gives visibility to Operations of upcoming forecasts. Create, maintain, manage and adjust agent schedules based on forecasted call volume, staffing requirements, and agent availability (including Weekend and Holiday game plans). Manage agent schedule changes, shift adjustments, schedule swap requests, vacation requests, and other time-off activities for Las Vegas (LAS) and Guadalajara (GDL) teams. Review existing schedules and recommend schedule adjustments when staffing patterns do not align with projected demand. Support real-time monitoring of agent compliance and collaborate with the Real-Time Analyst as needed. Coordinate with different departments to schedule agen

📌 Workforce Forecasting (Guadalajara)
🏢 Resortcom Group
📍 Guadalajara