Medical Virtual Assistant (MVA)

Remote | Chiropractic Clinic | 30 Hours/Week |$6/hour
performance-based increase after 6 months
Position Overview
We are seeking a highly capable Medical Virtual Assistant (MVA) to support the overall operational health of a busy healthcare clinic. This role is idóneo for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownership of important clinic workflows with minimal supervision.
This is not a basic task-following role. The ideal candidate must be able to think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.
We are looking for someone with excellent English communication skills, strong executive presence, high accountability, and the ability to build a trust-based working relationship with the provider and care team.
Key Responsibilities
Insurance Verification
Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time.



Ensure all insurance information is accurate, updated, and properly documented.
Denied Claims Management
Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information, and help prevent repeat claim errors.
EOB Processing
Review and process Explanation of Benefits documents. Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate.
Patient Balance Resolution
Review outstanding insurance balances and patient account issues. Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution.
Claims Processing
Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary.

Payment Coordination
Assist with vendor payment coordination, including check payments when needed. Ensure payment-relate

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