Job Description

ITSM ARCHITECT | TECHNOLOGY | GUADALAJARA / REMOTE MEXICO

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for an ITSM Architect Search for on LinkedIn and hear from our amazing team.

How you’ll make an impact:

As an ITSM Architect, you’ll help shape how Travelport designs and operates its technology services. You’ll bring together ITSM best practices, ServiceNow capabilities, and the practical needs of our technology teams to create processes and solutions that are easier to operate, automate, measure, and improve.

Your role in action:





Design and evolve ITSM processes and ServiceNow solutions that improve how Travelport plans, delivers, supports, and measures technology services.
Translate business and operational needs into practical ServiceNow designs, including workflows, automation, reporting, integrations, and supporting data structures.
Partner with ITSM practice owners, SRE, engineering, architecture, and service teams to align process design with operational needs and governance.
Identify opportunities to connect ITSM practices, reduce manual effort, improve service visibility, and strengthen operational resilience through automation and better use of data.
Guide solution decisions from concept through implementation, balancing standard ServiceNow capabilities with targeted configuration and sustainable long-term design.

Could this be you?

10+ years of IT service management experience, including enterprise process or solution design.
Deep IT

📌 ITSM ARCHITECT (Ciudad de México)
🏢 Travelport
📍 Ciudad de México