POSITION SUMMARY

Complete end-of-day activities including posting charges to accounts, running
night audit backup, and roll the date. Process all payment types such as room
charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs,
correction vouchers, and miscellaneous charges. Print contingency lists to have
a record of all guests in case of emergency. Sell a room/accommodation to guests
without reservations based on availability. Operate telephone switchboard
station, process requests for wake-up calls, and advise guest of any messages.
Complete the Room Rate Variance Report. Process all guest check-ins and assign
room. Activate or reissue room keys using electronic key machine. Count bank at
end of shift and secure bank. Balance and drop receipts according to Accounting
specifications.

Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets.



Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to
reach common goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

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