The IT Analyst is a frontline operations role for real time monitoring, incident detection, triage, and operational support across enterprise systems including applications, cloud services, and security.
IT Analyst will interpret alerts, troubleshoot issues, execute runbooks, escalate when needed, and ensure consistent service availability and performance across the general IT landscape.
This position requires both technical and business application knowledge and requires the ability to communicate and escalate to other IT functions to support issue resolution.

KEY RESPONSIBILITIES

Monitoring and Event Management
Continuously monitor applications and global infrastructure using enterprise monitoring platforms.
Analyze alerts, logs, and performance indicators to detect system degradation.
Identify potential incidents early and initiate appropriate triage workflows.

Incident Response & Troubleshooting
Perform first and second level diagnosis and troubleshooting across applications and security components.
Execute documented runbooks, SOPs, and operational response steps.




Open and manage service tickets with internal teams and third‑party vendors; perform follow‑ups, document incident details, actions taken and resolutions.

Communication & Coordination
Act as a Single Point of Contact (SPOC) for incidents during assigned shifts, providing transparent, timely communication to operations leadership and technical teams.
Collaborate with network, server, application, and security teams to expedite issue resolution.
Support shift handoffs with clear documentation and verbal/written briefings. Continues Improvement & Support
Participate in system checks, patch validation, performance validation, and routine service reviews.
Contribute insights to reduce recurring incidents and improve processes.
Recommend improvements to monitoring thresholds, automation opportunities, and runbook updates.
Assist in analysis and improvements when resolving technical issues within broader

📌 Information Technology Analyst (Guadalajara)
🏢 Eastman Kodak
📍 Guadalajara