Engagement Manager – Professional Services Location: Mexico City Schedule: Hybrid — in office Wednesdays and Thursdays Compensation: 1.0 mil MXN - 1.4 Mil MXN annually About the Role We're looking for an Engagement Manager to lead customer-facing Professional Services delivery while helping build out and manage our Technical Account Management function.
This role is roughly 70% hands-on project execution and delivery , with the remaining time split across Professional Services pre-sales support and managing a small team of Technical Account Managers.
Most engagements are short and fast-moving — typically one to three months — so the adecuado candidate is agile, organized, and comfortable juggling multiple concurrent customer projects rather than overseeing a single long-term initiative.
Required Qualifications Fluent in English and Spanish (speaking, reading, and writing) Approximately 5–7 years of relevant experience Background in Professional Services, customer-facing project management, engagement management, implementation, or delivery Experience managing several short, fast-moving customer projects simultaneously Experience working directly with both customers and Sales Ability to scope, estimate, quote,



and help negotiate Professional Services engagements Experience managing a small team — ideally Technical Account Managers or similar technical/customer-facing professionals Strong business mindset, with enough technical fluency to understand the work being performed by engineers Portuguese is a plus but not required.
Technical Background The candidate does not need to be a technical expert but should understand: Enterprise software deployments Software integrations within customer data centers IT infrastructure Cryptography, encryption, decryption, and digital certificates Good adjacent backgrounds include: streaming, broadcast technology, media software, cybersecurity, telecom, IPTV, or technical Professional Services.
Role Responsibilities Own project execution and delivery (~70% of role) Support Professional Services pre-sales activities Partner with Sales and customers to scope and quote projects Manage approximately 5–10 active customer engagements at a time, depending on project size Help develop and standardize the Technical Account Management function Directly manage three Technical Account Managers Build greater collaboration and consistency across the TAM team

📌 Professional Services Manager (Xico)
🏢 Sin nombre
📍 Xico