Job Title: Application Support Engineer (Java / AMT Alpha Middle Tier)
Location
Remote / Hybrid
Job Summary
We are seeking an experienced Application Support Engineer with strong expertise in Java application support, middleware technologies, and enterprise prescription processing platforms. The idóneo candidate will provide Level 2/Level 3 production support for critical pharmacy and healthcare systems within the AMT (Alpha Middle Tier) ecosystem.
This role requires deep technical troubleshooting capabilities across Java-based applications, middleware components, messaging services, workflow systems, and enterprise integrations. The candidate will be responsible for ensuring the stability, availability, and performance of mission-critical applications supporting prescription intake, routing, imaging, workflow management, and fulfillment processes.
The successful candidate must be able to perform end-to-end transaction tracing, identify application failures, analyze workflow bottlenecks, validate message movement across IBM MQ, and support business-critical pharmacy operations.




Key Responsibilities
Production Application Support
Provide L2/L3 support for Java-based enterprise applications in production environments.
Diagnose and resolve application, middleware, workflow, and integration issues.
Perform JVM analysis and troubleshooting including memory leaks, thread dumps, heap dumps, and garbage collection review.
Support WebSphere Application Server environments and application deployments.
Monitor system health, investigate incidents, and perform root cause analysis.
Participate in on-call support rotations and critical incident management.
Enterprise Middleware & Messaging Support
Troubleshoot IBM MQ queues, channels, and message flows.
Validate message transmission between upstream and downstream systems.
Investigate message failures, delays, and routing issues.
Support DataPower integrations and service communication troubleshooting.
Ensure successful processing

📌 Java application Support AMT (Guadalajara)
🏢 Brillio
📍 Guadalajara