City: Edmonton
City: Edmonton - West Edmonton Mall
What you will do: TRR Hourly Restaurant / Amusement Service Supervisor The Rec Room’s Hourly Restaurant and Amusement Service Supervisors are an integral part of the team who provide an exceptional gaming experience to each and every guest. Our amusement staff members are passionate about gaming and entertainment and look to bring their experience towards providing an exciting and engaging environment.
Responsibilities
- Responsible for executing Groups & Events within venue, providing seamless guest service.
- Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room and providing feedback to the employees and Service Manager to improve the Guest Service experience.
- Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
- Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
- Deliver employee training and development for assigned area of responsibility (Bar,



Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
- Follow all provincial Health, Food Safety and Liquor service legislative requirements.
- Other duties as assigned.

Qualifications
- You have 1-3 years of supervisory experience in the food service, retail and / or amusement industry. Training experience will be considered an asset.
- You are able to work adaptable shifts, including days, evenings, nights, weekends and holidays, as required.
- You have excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
- You have a strong working knowledge of restaurant industry principles, methods, practices, and

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