CHANGE MANAGMENT ANALYST | IT SERVICE MANAGEMENT | GUADALAJARA / REMOTE MEXICO

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to help
make the technology behind modern travel more reliable, predictable and easier
to change safely, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or
hotel. Our technology is used to book that magical holiday, infamous
long-awaited bucket list trip or that overdue school reunion. While we can’t
solve mosquito bites or lost luggage, we can simplify a lot of the technical
parts of travel, and we’re looking for the best thinkers to help us do it.
Behind that technology is a lot of change, and we’re looking for a Change
Management Analyst to help our teams make those changes safely and effectively.

We’re hiring right now for a Change Management Analyst Search for
LifeatTravelport on LinkedIn and hear from our amazing team.

How you’ll make an impact:

You’ll help keep change moving without letting speed come at the expense of
stability. Working with engineering, operations,



service teams and business
stakeholders, you’ll help ensure changes are understood, appropriately assessed,
properly scheduled and ready to implement. This is a hands-on opportunity to
deepen your ITSM expertise while making a visible difference to how Travelport
operates.

Your role in action:

• Coordinate the day-to-day Change Management process in ServiceNow and help
teams create complete, actionable change records.

• Review changes for risk, timing, implementation and fallback readiness,
escalating concerns when additional review or approval is needed.

• Support CAB and eCAB activities, including change review, decisions,
communications and follow-up actions.

• Partner with Incident, Problem and other ITSM practices to identify
change-related risks and opportunities to improve operational stability.

• Maintain change reporting and metrics, identify trends and help turn lessons
learned int

📌 CHANGE MANAGEMENT ANALYST (San Pedro Tlaquepaque)
🏢 Travelport
📍 San Pedro Tlaquepaque