The Warranty Supervisor is responsible for overseeing warranty claim administration, validation, analysis, and resolution

processes while ensuring compliance with company policies and requirements. This role leads a team of warranty

analysts or coordinators, drives claim accuracy, improve recovery rates, minimizes financial risk, and enhances customer

satisfaction through efficient warranty operations.

Functions:

Warranty Operations Management
- Supervise daily warranty claim processing.
- Ensure warranty claims are reviewed, validated, and submitted accurately within established timelines.
- Monitor warranty performance metrics, claim aging, approval rates, and recovery trends.
- Maintain compliance with company and regulatory warranty requirements.
- Develop and implement standard operating procedures for warranty administration.
- Serve as the primary escalation point for complex warranty issues.
- Work closely with dealers, service centers, suppliers, OEMs, and internal departments.
- Communicate claim status, policy changes, and operational performance to management.




- Support customer satisfaction initiatives through effective warranty resolution.

Team Leadership
- Lead, coach, and develop warranty analysts, coordinators, or administrators.
- Establish performance objectives and conduct regular performance reviews.
- Provide training on warranty policies, systems, and compliance requirements.
- Promote a culture of accountability, continuous improvement, and customer focus.

Financial Control & Risk Management
- Monitor warranty reserves, claim recoveries, and financial exposure.
- Identify and mitigate fraudulent, duplicate, or non-compliant claims.
- Support internal and external audits related to warranty operations.
- Ensure proper documentation and record retention practices.

Process Improvement
- Analyze warranty trends and root causes to identify recurring issues.
- Collaborate with Quality, Product Engineering, Control Tower and Financial teams

📌 Warranty Supervisor (Ciudad de México)
🏢 Stellantis
📍 Ciudad de México