We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues.
Fluent Spanish and English is required.
Key Responsibilities
Provide Level I/II technical support via phone, chat, email, and in person.
Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, printers, and software.
Troubleshoot Windows 11, Microsoft Office, hardware, and basic networking issues.
Manage and update tickets using ServiceNow or other ITSM/ticketing systems.
Maintain IT hardware/software inventory and documentation.
Support users during meetings, events, and technology projects.




Provide end-user training and explain technical issues in simple terms.
Escalate complex issues when required.
Required Skills
3–5 years of IT Helpdesk / Desktop Support experience
Fluent Spanish and English
Windows 10/11 support
Computer hardware & software troubleshooting
Microsoft Office support
Mobile device configuration/support
Printer configuration
Basic networking
Ticketing/ITSM systems such as ServiceNow
Basic ITIL knowledge
Strong customer service and troubleshooting skills
Bachelor's degree or equivalent IT education/experience

📌 Information Technology Help Desk (Guadalajara)
🏢 Triumphs of Talent
📍 Guadalajara