If you’re looking for a career where you can make a real impression, join General Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
Job Description – Manager, Business Continuity and Incident Management (BCIM) (GCB 5)
Role purpose
Plan, coordinate, and implement Business Continuity and Incident Management activities across all departments in HBMX‑EDPM, ensuring end‑to‑end planning with key stakeholders (scope, deliverables, timelines, and service levels) to sustain and restore operations during disasters, contingencies, or major incidents.This includes coordination and communication with Region, Senior Management, Business and Functions, as well as managing activities related to audits, governance, control, and risk requirements for the function.





Key responsibilities (Principal accountabilities)
Business impact

Act as the single, primary point of contact for the BCIM team for all entities/areas for BCIM-related queries.
Lead the implementation of BCIM standards, initiatives, and local regulatory requirements.
Manage the relationship with BC Champions through regular two‑way meetings (tracking initiatives, policies, implementation blockers, and deliverables).
Implement and operate the Incident Management framework, ensuring business recovery when contingencies or major incidents occur.
Coordinate and ensure robust testing across Business and Functions in line with the agreed schedule.
Ensure areas complete activities required by BCIM Standards and local regulation; and ensure GSC remains on track with MIM Standard activities.
Challenge Business/Functions to strengthen their BC Plans and improve strategies to meet business needs.
Act as a Subject Matter

📌 Incident Management (Ciudad de México)
🏢 HSBC Global Services
📍 Ciudad de México