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Position Summary
The Senior Applications Support Analyst is responsible for providing advanced production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O;) within the International Order-to-Cash (O2C) business process area. This role serves as a senior-level technical resource focused on incident management, service restoration, root-cause analysis, operational monitoring, and business support for critical transactions involving sales orders, customer management, inventory, fulfillment, Accounts Receivable, D365 Commerce, and integrated systems.

The position works closely with business stakeholders, product teams, and technology partners to ensure stable system operations, maintain service levels,



and minimize disruptions to business-critical processes. This is a hands-on individual contributor role requiring strong troubleshooting capabilities, ownership of complex issues, and effective communication with general stakeholders.

Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field.
- 5+ years of hands-on experience supporting Microsoft Dynamics AX and/or D365 Finance & Operations.
- Strong recent experience providing L2 and L3 production support in a global, business-critical D365 F&O; environment.
- Strong functional and technical knowledge of Order-to-Cash processes, including:
- Customer setup
- Sales order processing
- Pricing
- Fulfillment and shipping
- Accounts Receivable
- Invoicing
- Returns and credit notes
- Inventory transactions and related postings
- Experience supporting multi-country D365 F&O; op

📌 Sr APPs Support Analyst (Monterrey)
🏢 Polaris
📍 Monterrey