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Job Title: Walmart and or Amazon FBA Account Management + Customer Service Specialist
About the Company:
Our client is a company that manages U.S. marketplace accounts for established brands, focusing on e-commerce platforms like Amazon FBA and Walmart Marketplace.
Job Description:
Our client is seeking an experienced Walmart and or Amazon Marketplace Specialist to manage the day-to-day operations of their U.S. marketplace accounts. This role combines marketplace account management with customer service and requires someone who understands the operational side of Amazon FBA and or Walmart Marketplace.
Only candidates with direct, hands-on experience managing U.S.-based Amazon FBA and or Walmart Marketplace seller accounts will be considered.
Responsibilities of the role:
• Manage daily operations for Amazon FBA and Walmart Marketplace accounts
• Monitor overall account health and resolve issues promptly
• Maintain marketplace compliance and performance metrics
• Resolve listing suppressions, policy violations, and account notifications
• Coordinate product launches and listing updates
• Monitor inventory availability and prevent stockouts
• Manage stranded inventory and fulfillment issues
• Review pricing and Buy Box performance
• Coordinate with internal teams on marketplace initiatives
• Create new product listings
• Optimize titles, bullet points, descriptions, and backend attributes
• Perform keyword optimization for improved search visibility
• Upload and maintain product images and content
• Process flat file uploads and bulk listing edits
• Troubleshoot listing errors and catalog issues
• Manage product variations and attributes
• Respond professionally to customer inquiries
• Resolve order issues, returns, exchanges, and refunds
• Handle buyer messages within required response times