Sr. Network Administrator S

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities

Handling issues related to:
- Cisco Unified Call Manager (CUCM).
- VOIP assignments.
- SIP trunks.

Required Skills & Experience
- Experience administering and supporting enterprise voice and unified communications platforms.
- Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
- Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.
- Working knowledge of SIP signaling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
- Understanding of voice qual

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