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We are currently looking for a Customer Service representative to join our team in Aguascalientes.
The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).
A Day in the Life:
- Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
- The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
- Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
- Must be able to utilize all tools and resources available to proactively resolve our customer's concerns and prevent any further callbacks.
- Must be able to follow all Adherence guidelines to achieve a minimum target of 95%
Who We're Looking for:
Required:
- Education requirements: High school diploma
- List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
- Knowledge
📌 Bilingual Call Center Representative (Aguascalientes)
🏢 Nissan Motor
📍 Aguascalientes
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