Provide advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives and end-users via direct calls, Teams, faxes and email communications

Provide orthopedic product technical assistance through emails and phone conversations

Provide product recommendations for customers, end-users and field sales representatives

Troubleshoot product questions and complex issues to provide resolution and improved customer service

Handle and resolve complex customer issues and escalated customer calls

Document and record all injury complaints within Agile

Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed

Assist field sales representatives with cross references of competitor products

Process casting orders for custom bracing

Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information

Requirements

Bachelor’s Degree in Kinesiology, Exercise Science, Athletic Training, Nursing or related field required

Experience working with Orthopedic bracing preferred

Minimum of 1 year of clinical experience

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels

Proficient in MS office suite (SharePoint, Excel,



Word and PowerPoint)

English advanced level: Excellent verbal and written communication skills

Flexibility to work any shift between the hours of 5am – 5pm PST

Responsive to urgent needs and demands

Punctual, regular, and consistent attendance is required

Exceptional customer service skills

Core Competencies
Demonstrates expertise in providing advanced orthopedic product technical support and education, with a strong focus on customer service and effective communication. Proficient in troubleshooting complex issues and collaborating with cross-functional teams to enhance product knowledge and customer satisfaction.

Highest-signal resume keywords

Bachelor’s Degree In Kinesiology

Orthopedic Bracing Experience

Clinical Experience

Exceptional Customer Service Skills

Proficient In MS Office Suite

Hard Skills

Technical Support

Product Recommendations

Troubleshooting

Documentation

Product Education

Casting Orders Processing

Soft Skills

Strong Communication Skills

Interpersonal Skills

Relationship Building

Flexibility

Responsiveness

Industry Keywords

Orthopedic Products

Customer Care

Sales Support

Product Launches

Quality Issues

Tools & Technologies

Agile

MS Office Suite

SharePoint

Excel

Word

PowerPoint

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📌 Bracing and Support Product Specialist – Hybrid Shift (Centro-Norte)
🏢 Jobtailor
📍 Centro-Norte