Patient Care Scheduling Specialist

Fluent in English and Spanish to communicate effectively with patients.

Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare.

Outgoing and empathetic personality to provide a welcoming and supportive experience for patients.

Strong communication and interpersonal skills to collaborate effectively with clinicians and team members.

Attention to detail and excellent problem-solving skills to identify and address scheduling issues

Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development

Requirements

Fluent in English and Spanish to communicate effectively with patients.

Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare.

Outgoing and empathetic personality to provide a welcoming and supportive experience for patients.

Strong communication and interpersonal skills to collaborate effectively with clinicians and team members.

Attention to detail and excellent problem-solving skills to identify and address scheduling issues





Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development

Responsibilities

Scheduling patients (30-40 per day) for diagnostic imaging using scheduling software and tools.

Responding to emails and other administrative tasks.

Communicating with patients and troubleshooting scheduling issues.

Collaborating with other departments and maintaining a positive demeanor.

Adhering to HIPAA regulations and protecting patient privacy.

Participating in professional development and supporting other areas of the business.

Optimize scheduling operations to support business growth.

Enhance communication skills for patient satisfaction.

Implement new processes for scheduling operations and scalability.

Foster positive stakeholder relationships to support cross-functional collaboration.

Attend professional development opportunities for personal and business growth

Working conditions

Hybrid Environment (Train onsite - Work from Home).

Two days off per week.

Schedules based in US EST/EDT Time.

Performance bonus available.

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📌 Patient Care Scheduling Specialist (Ciudad de México)
🏢 KonnectCX
📍 Ciudad de México