CONFIE is seeking a Jr. Supervisor (Call Center) in Mexico to oversee daily operations, coach agents, and ensure high service levels. The role emphasizes performance targets, quality monitoring, and process improvement within a fast-paced environment.
The idóneo candidate will have call center experience, strong English proficiency (B2+), and solid Microsoft Office skills to manage schedules, payroll, and reporting while promoting a positive team culture and customer-centric service.