DescriptionConcord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.Collect payments on overdue accounts and locate debtors to make collection arrangements.- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.- Receives payments over the phone via Credit Card or Check.- Document customer accounts in an accurate and timely manner.- Sending letters, statements,
payment histories- Handling customer complaints and resolution paper work- Maintain and achieve monthly goals given.- Able to react to change productively and handle other tasks as assigned.Requirements- Call center/collections experience- FDCPA and State Regulations- Excellent analytical and communication skills. Good grammar, voice and diction.- Knowledge of loan calculations- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.Benefits- Salary 10,600- Guaranteed Bonus 7,000 first month- Food Vouchers 2,000- Internet Bonus 400- Medical Insurance- Life Insurance- Dental Insurance