about this position as part of the mexico acm application engineering team, you will support customers across a designated region, providing technical expertise, driving innovation, and contributing to business growth through customer-focused engineering solutions.

what you´ll do

business growth & opportunity management

- drive application engineering opportunities and support the growth pipeline within the assigned territory.
- provide technical support to retain and expand existing business.
- support crm projects and troubleshooting activities to ensure customer retention and satisfaction.
- maintain accurate project documentation, test reports, and opportunity updates within crm systems.
- collaborate closely with sales teams to identify and develop new business opportunities.

laboratory & product testing support

- coordinate and execute test plans, including logistics, laboratory requests, and testing activities.
- analyze results and prepare technical reports and recommendations.manage sample requests and coordinate with local, regional, and general laboratories.
- maintain laboratory inventory and sample management processes using digital tools.
- ensure compliance with safety standards, laboratory procedures, and 5s practices.
- support product evaluation, validation, and technical benchmarking activities.

technical customer support

- provide technical assistance regarding adhesives, applications,



and equipment through virtual and on-site interactions.
- troubleshoot technical issues and recommend effective solutions for customers.
- conduct customer trials, product validations, and application assessments.
- collaborate with application engineering teams, technical sales engineers (tses), and focus market teams to support
- key accounts and strategic projects.
- support value proposition development through technical insights and application expertise.
- conduct technical competitive benchmarking and market assessments.
- utilize digital engineering, calculation, and ai-based tools to enhance technical decision-making.

technical training & knowledge sharing

- organize and deliver technical training programs for customers, distributors, sales teams, and new employees.
- facilitate programs such as henkel u, loctite u, onboarding sessions, and specialized application training.
- support market-focused training initiatives for strategic industries and applications.
- promote best practices and knowledge sharing across the application engineering community.

innovation & product launch support

- support new product introductions and innovation projects.
- develop technical launch packages, including technical documentation, training materials, videos, and application guides.
- contribute to sustainability-focused value propositions and customer solutions.

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📌 Acm application engineer (Toluca de Lerdo)
🏢 Henkel
📍 Toluca de Lerdo