Important IT company At the Latin American level, growth requires: Application Support Analyst – EDI Technician, FTP, Customs/ABI Key Responsibilities EDI Transaction Support Provide day-to-day application support for EDI transactions and file-based integrations. Basic understanding of XML, JSON, fixed length message formats, etc Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors. Support EDI testing during client onboarding, Application fixes, enhancements, or application changes.

FTP / FTP2 File Transfer Support Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendor's, password changes, connectivity issues, access updates, and file transfer requirements. Validate successful file movement after FTP password changes, configuration updates, or access modifications.

Client

Testing & Meeting Support Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance. Identify and report layout mismatches, missing data, invalid values, or file formatting issues. Coordinate with QA, development, business, and client teams for testing and issue resolution.

Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes. ABI / Customs Support Support ABI/customs-related uploads and downloads and monitor customs data exchange processes. Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors.

Support reruns, retransmissions, and reprocessing customs/ABI files as needed.

Southern Border

Customer & Application Support Provide general Application support for Southern Border customers. Monitor customer-impacting application issues,



data flow problems, transaction failures, and processing delays. Investigate application errors, system exceptions, failed jobs, and data processing issues by analyzing logs, file outputs, error messages, and reports.

Coordinate with development, QA, infrastructure, database, FTP, business, and vendor teams for timely resolution. SMC Change, Incident & Request Support Review, track, and support open changes in SMC or similar service/change management tools.

Verify

Application defects, application errors, change requests, and support tickets. Support change validation, post-implementation verification, Application readiness checks, and SLA-focused follow-up. Testing, Retriggers & Reprocessing Provide test support for enhancements, client changes, Application fixes, and system upgrades. Maintain documentation for testing outcomes, defects, retrigger steps, and resolution details.

Required Skills & Experience Strong experience in Application Support, EDI Support, or Integration Support. Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.

Experience with testing, structured file validation, data mapping, and file troubleshooting. Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows. Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.

Fluent in Spanish and English to interact with teams and Vendors Experience supporting Southern Border customer applications or customs-related systems. Basic SQL knowledge for data validation and troubleshooting. Knowledge of flat files, delimited files, XML, JSON, or other EDI formats.

Experience with batch monitoring, job reruns, file reprocessing, and Application validations. ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Job type : Remote.

📌 Application Support Analyst EDI Technician, FTP, Customs/ABI (León)
🏢 Gsb Solutions
📍 León