Position Summary The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our Vietnam market, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas. Duties and Responsabilities - Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.

- Conduct and document regular telephone outreach across the assigned territory.
- Monitor pricing and report on trends or discrepancies.
- Follow up with inactive agencies.
- Develop and implement business plans to support regional goals.
- Identify and prospect new business opportunities within the assigned territory.
- Prepare and submit reports on competitor activity.
- Provide support and assistance to sales field staff as needed.
- Oversee the full onboarding and installation process for new agencies.
- Support, and develop new agents to ensure operational readiness.
- Maintain and increase transaction volume within the assigned territory.
- Ensure sustained and growing profitability of transactions in the territory.
- Grow and manage the portfolio of assigned agencies.
- Track, follow up, and resolve issues reported by agents and field staff.
- Maintain full availability to respond to operational and business needs.
- Collaborate effectively in a team environment to achieve common objectives.

Qualifications - Fully bilingual Hindi & Bangali /Spanish - Needs to have US visa,



as frequent travel to the US is required - Understanding of the sales cycle, with the ability to close deals - Ability to prospect, close, follow up, ability to negotiate - Exceptional verbal and written communication skills with a high level of confidence - Creative thinker and must have the ability to solve critical problems - Ability to multitask and manage business conflicts - Ability to analyze the market and target potential customers - Strong internet research skills - Excellent presentation skills, verbal and written communication skills, and interpersonal skills - Very organized and attentive to details. Disciplined and dedicated - Tracking and multitasking capabilities - Ability to handle a fast paced environment and challenging workload - Highly motivated with a strong desire for success - Based on experience and judgment to plan and achieve goals - Desire to be successful, competitive, optimistic, persuasive, upright - Excellent attitude - Service skills and proactive solutions - Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms Excel - Goal oriented and believe in teamwork - Must be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team Working Conditions - General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.

📌 Business Solution Representative-Rest of World (Tijuana)
🏢 Hard Yaka
📍 Tijuana