This customer-facing role acts as a primary operational bridge between strategic enterprise clients and our internal Product, Engineering, and Operations teams.

Competencies:

- Bachelor’s degree in Engineering, Computer Science, Business, or any of this fields. (Mandatory)
- Minimum of 5 years in customer-facing roles such as Client Engagement Manager, Service Delivery Manager, Technical Account Manager, or Customer Success Manager supporting enterprise accounts.
- Industry experience in Telecom, IoT, Automotive, Connected Devices, or Digital Identity.
- Advanced/Fluent English (written and spoken) is required, as you will interact with general international teams and enterprise clients regularly.
- Solid operational understanding of OTA, eSIM, Remote SIM Provisioning, GSMA standards, eUICC lifecycle management, and MNO/MVNO ecosystems
- Proven experience supporting SaaS, On-site, or managed service models, including integrations, API workflows, platform monitoring, and SLA governance.

Key Responsibilities

- Identify operational risks, training requirements, change requests, and expansion or upsell opportunities to support commercial and account management growth.
- Partner closely with Account Management, Solution Sales, Technical Support, Application Engineering, IT Stack Engineering,



and Product teams to advocate for customer requirements and resolve operational topics.
- Support customer transitions from deployment to steady-state operations, establishing clear support workflows, escalation paths, and operational expectations.
- Operations contact for assigned enterprise accounts regarding SLA performance, incidents, problem management, changes, releases, and escalations.
- Facilitate periodic service reviews, report on operational KPIs, present Root Cause Analysis (RCA) reports in business language, and track continuous service improvement initiatives.

$$ Somos una empresa comprometida con la igualdad de oportunidades. Fomentamos la diversidad en todas sus formas y cultivamos un entorno de trabajo inclusivo, libre de prejuicios, discriminación y acoso, donde todas las personas empleadas se sientan valoradas y parte de la comunidad. Damos la bienvenida a todas las candidaturas, independientemente de su sexo, edad, raza, origen étnico, procedencia social y cultural, religión, discapacidad u orientación sexual. $$ Nayeli Gonzalez Diaz $$ [email protected] $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career;_job_req_id=27744&career;_ns=job_application

📌 Client Engagement Manager (Ciudad de México)
🏢 Giesecke+Devrient
📍 Ciudad de México