Senior Living Technology space , focused on improving the lives of older adults through innovative and immersive digital experiences.

Customer

Onboarding & Engagement Specialist training, relationship building, and customer engagement . strong communicator, highly empathetic, and passionate about helping others , with the ability to guide customers through new technology in a clear, supportive, and engaging way.

Customer

Onboarding & Training Lead virtual onboarding sessions, guiding new partners through platform setup and usage. Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels. Ensure customers feel confident and supported when adopting new technology. Develop and continuously improve training materials, guides, and processes. Conduct retraining sessions and provide ongoing support to drive adoption and usage.

Customer

Support &

Experience Provide thoughtful, patient, and solution-oriented support. Ensure a positive and impactful customer experience at every interaction. Maintain accurate records of customer interactions using CRM tools.



Track onboarding progress, engagement metrics, and usage data. Identify opportunities to improve onboarding processes and customer experience. Exceptional communication skills (English required): Training & facilitation mindset: customer onboarding, customer success, training, or client-facing roles . SaaS, technology, or digital platforms ( Preferred ) . CRM tools (HubSpot, Salesforce). senior living, healthcare, or service-oriented environments meaningful impact on the lives of older adults . people skills, training, and technology . This role is supported by a MXN 25,000 gross per month before taxes.

Major Medical Expense Insurance : Minor Medical Insurance : VRIM membership with special discounts on doctor's appointments and accident reimbursements.

Dental Insurance : Floating Holidays : 3 floating holidays in addition to the 7 official holidays in Mexico.

Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work.

📌 Customer Onboarding & Engagement Specialist (Tech Tools) - Guadalajara MX (México)
🏢 FlexTal Staffing
📍 México