MEET COMPASS We are a full service BPO that partners with brands to power growth through exceptional customer experience Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business About the OpportunityWork Setup Remote US Schedule 800 AM 500 PM PST 5 days a week Days Off Fixed weekends off Industry Specialty Coffee & Beverage Retail Were looking for Customer Service Associates to join the customer support team of a fast growing specialty coffee and beverage retail company with a strong focus on customer experience community and great products As a Customer Service Associate youll be part of a team that helps customers have a seamless and positive experiencefrom answering questions and resolving concerns to providing friendly and knowledgeable support If you have call center experience enjoy helping people and thrive in a fast paced customer focused environment wed love to hear from you What Youll DoProvide exceptional customer service through phone chat email and other support channelsRespond to customer questions concerns and requests professionally and efficientlyAssist customers with orders products accounts and general inquiriesListen actively and identify the best solution for each customerHandle customer concerns with empathy patience and a positive attitudeResolve issues while maintaining a high standard of customer experienceAccurately document customer interactions in the appropriate systemsFollow established processes policies and service standardsCollaborate with team members and other departments to resolve customer concernsHelp create a friendly positive and memorable customer experienceWhat Were Looking ForRequired Previous call center contact center experienceStrong verbal and written English communication skillsExcellent customer service and interpersonal skillsStrong problem solving and active listening abilitiesComfortable handling customer inquiries in a fast paced environmentAbility to navigate multiple systems and applicationsReliable internet connection and a suitable remote work environmentWillingness to work the required 800 AM500 PM PST scheduleAvailability to work 5 days per week with fixed weekends offWhy Join UsFully remote work setupFixed weekends offOpportunity to support a growing US specialty coffee and beverage retail businessJoin a customer focused and energetic teamOpportunity to develop your customer service and retail support experienceReady to Join the TeamIf youre a customer service professional who enjoys helping people solving problems and bringing positive energy to every interaction we want to hear from you Apply today and become part of a team thats passionate about great products great service and great customer experiences