We're Fever, the world's leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! We're looking for a curious, hands-on IT Specialist to join our lean IT team.

This isn't a traditional helpdesk role — we want someone who sees a repetitive task and instinctively thinks "I could automate that". You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code. One of our previous IT team members progressed into our SRE team.

Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup Support Slack and Jira-based IT requests, triage issues,



and resolve them efficiently Occasionally support Windows and Linux users alongside our primary macOS environment Core IT skills Solid macOS administration experience — you know the OS, not just the UI Linux comfort — enough to SSH in, read logs, and not panic Experience with MDM tools (Kandji, Jamf, or similar) Identity and access management — Okta, Google Workspace, SSO basics Scripting & automation Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks Git basics — version control your work, not just save to Desktop Experience with Docker or containers at a basic level Networking fundamentals: Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.) Exposure to AWS or other cloud platforms Any Slack bot, webhook, or internal tooling project you've built — even a small one A team that treats IT as engineering, not just support Real autonomy to build tooling, propose improvements, and own projects Fully remote working Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance Opportunity to have a real impact in a high-growth general category leader Private health Insurance English Lessons If you've automated something that used to take 20 minutes, written a script that made your team's life easier, or just find yourself wanting to understand how the network actually works — we'd love to hear from you.

📌 IT Automation & Support Specialist (Ciudad de México)
🏢 FeverUp
📍 Ciudad de México