Food waste is a $1 trillion problem – costing the world over 1% of integral GDP. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.

Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through Internet of Things tools in the kitchen. We are a scale-up stage company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.

Winnow works with hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. As the global leader in addressing food waste, we are committed to continuing to push the envelope on what technology can do to solve this problem.

Winnow

Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and in this article in Forbes.

Other recent accolades saw Winnow listed in the 2025 Sunday Times Best Places to Work - a recognition based on feedback from our UK team. While this award is based in the UK, it reflects something global: a culture built on purpose, collaboration, and the belief that businesses can - and should - tackle real-world problems while being great places to work. Previous awards saw Winnow in the top 10 of the FoodTech 500 awards - the world's first definitive list of the global entrepreneurial talent at the intersection between food,



technology, and sustainability- as well as winning Impact 50's most impactful companies to work for.

You can read more about it here. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.

We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About the Technical Support Team The Technical Support team is the lifeline to our sites. We onboard and implement Winnow's technology with new customers and keep it running brilliantly once live. The goal is an immaculate service that helps clients hit their food waste reduction targets, site after site.

You'll join a global support team spanning Europe, Asia and the Middle East, reporting to the Technical Support Manager (based in Europe) with a dotted-line relationship to the Managing Director, Americas. Cancun and the Riviera Maya form one of the densest resort markets in the Americas, and buffets and all-inclusive kitchens are exactly where food waste is most acute.



We're looking for an independent contractor to be Winnow's technical presence on the ground in this strategically important market.

This is a hybrid L1/L2 role: you'll own client issues end-to-end, from first response through troubleshooting, root cause analysis and resolution, remotely and on-site in some of the world's best-known resort kitchens. The work is varied and hands-on: remote diagnostics one day, walking a kitchen with an executive chef the next, assembling and shipping equipment the day after. You'll have real ownership of your region while being backed by a global team. this position is offered as an independent contractor engagement, not employment.

Receive, assess, and resolve technical requests within SLA - diagnosing problems, performing root cause analysis, and escalating complex issues to the engineering team in a structured way. Track the daily performance of Winnow systems across your client base and contact sites before small issues become big ones. Support, install, and maintain Winnow Vision systems (cameras, scales, tablets, connectivity) in live kitchen environments, and manage local stock, assembly, and shipping of equipment for client deployments.

Be on-site where it matters. Produce regular site performance reports and contribute to weekly and monthly support KPIs. Ability to operate as an independent contractor and issue invoices for services rendered.

Fluent

English and Spanish, written and spoken.

Experience in a customer support, technical support, or hotel/resort IT role - hospitality tech backgrounds are very welcome. Self-organised and independent: you manage your own schedule, priorities and client relationships without close supervision - essential in a contractor arrangement.

Experience with data tools: Excel analysis, SQL, data annotation.

Basic

Linux and networking knowledge. ITIL Foundation or similar service-management background.

📌 IT Support Engineer ( Linux ) (Cuajimalpa de Morelos)
🏢 Winnow
📍 Cuajimalpa de Morelos