Full-Time, Remote Contractor Location: LATAM (remote) Working Hours: We are dedicated to improving the healthcare experience for patients across the United States. Our mission is to ensure every patient receives compassionate, professional, and timely support throughout their healthcare journey. We're looking for empathetic, service-oriented professionals who enjoy helping people and can build trust quickly over the phone.

The idóneo candidate has previous experience in customer service, patient support, medical scheduling, or other phone-based roles, and is fluent in both English and Spanish with clear, easly understandable English communication. Is fluent in both English and Spanish, with clear and easily understandable spoken English. Has experience handling inbound calls, patient support, appointment scheduling, or customer service.

Can confidently navigate conversations involving medical services, appointments, and patient concerns.

Patient

Support & Communication Provide exceptional customer service via phone, SMS, and email. Communicate professionally and compassionately in both English and Spanish. Coordinate with clinics and providers to facilitate smooth scheduling processes.



Collaboration & Quality Participate in coaching sessions and quality assurance reviews. Collaborate with supervisors and team members to improve processes and service quality.

Fluent

English and Spanish (spoken and written). Previous experience in customer service, patient support, call center, medical reception, scheduling, or similar roles. Comfortable learning and working within multiple software systems. Reliable internet connection and professional remote work environment.

Experience in healthcare, medical scheduling, patient coordination, or medical customer service.

Experience working with CRMs, scheduling systems, or electronic medical records (EMRs).

Experience supporting U.Maintain high-quality documentation and follow-up standards. Adapt quickly to feedback and coaching. Consistently meet attendance, responsiveness, and performance expectations. Full-time remote position. S. holidays off. Ongoing coaching, training, and development.

Initial Application Review Intro Video Client

Interview Offer & Onboarding

📌 Medical Bilingual Customer Service Representative Spanish, English Remote (Aguascalientes)
🏢 Pavago
📍 Aguascalientes