Samsara (NYSE: IOT) is the pioneer of the Connected OperationsTM Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our general economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. We are looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization.

This role is designed for a technical leader who thrives on solving the most challenging escalations at the intersection of regulatory law, IOT systems, and data integrity. Our customers rely on Samsara to comply with the workplace safety requirements established by the Department of Transportation (DoT/FMCSA) to help create a safer work environment for drivers, and make it easier and faster to accurately track, manage, and share records of duty status (RODS) data.



You will serve as the primary technical authority for the software components associated with the ELD compliance product.

The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. At Samsara, we win together, celebrate together and support each other. Serve as the final escalation point for intricate ELD compliance product for post-sales customers.

Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D; to drive timely fixes and clear stakeholder visibility. Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives. Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams Collaborate with Support and R&D; teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.

Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness. Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers. S. in Computer Science, Engineering (Mechanical/Electrical), or other technical field. 6+ years of experience in technical support, field engineering, or systems engineering, specifically with distributed, hardware-integrated products.

Experience in direct customer interaction, incident response, and participation in a rotational after-hours/on-call support cadence is essential.

Experience with fleet regulatory requirements for compliance. Data Analysis skills; Python, SQL and Tableau.

📌 Product Support Engineer (Toluca de Lerdo)
🏢 Samsara
📍 Toluca de Lerdo